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Google warns of lower quality amid Europe search revamp
Google said the redesign will promote vertical search services and strip real-time prices from hotel, airline and restaurant results, while EU regulators seek fairer competition.
On Tuesday, Alphabet's Google rolled out changes to its online search results in Europe to satisfy EU antitrust regulators, a move the company said will degrade users' experience and increase costs for European businesses.
The European Commission ordered these changes after fining Google €460 million in July for favoring its own services in shopping, hotels, transport and sports results, violating the Digital Markets Act.
Revamped search results now feature one specialized search engine at the top, followed by two others with fewer details, while removing key features like real-time prices from business listings.
Nick Fox, Google's senior vice-president, knowledge & information, said the changes "degrade the user experience," noting that past compliance shifts caused a 30% drop in direct booking traffic for Europeans.
President Donald Trump threatened a probe into the bloc's "robbing" of American companies, while the Commission warned Google faces periodic penalties of up to 5% of worldwide turnover for non-compliance.
Google has changed the principle of searching in Europe by complying with the requirements of the EU's competition authorities, and companies are alerted to the deterioration of user experience and losses for local businesses.