Global study by Cisco shows that hyper-personalisation is mission-critical for CX

Global study by Cisco shows that hyper-personalisation is mission-critical for CX

Cisco has unveiled the findings of its global study on CX, which showed that AI, hyper-personalisation and proactive engagements are …

Cisco unveils CX predictions | CXO Insight Middle East

Cisco has shared its predictions for a fundamental transformation in customer service. Advancements in artificial intelligence, hyper-personalisation, rich communication services, and unified data are expected to enhance customer loyalty and address rising expectations in the Middle East and beyond. Ahmad Zureiki, Director of Collaboration Business, Cisco Middle East and Africa For many organisations, delivering an outstanding CX remains a chal…