FSP pays R50 000 settlement because of missing record of advice – Moonstone Information Refinery

FSP pays R50 000 settlement because of missing record of advice – Moonstone Information Refinery

The FAIS Ombud has cited a complaint that arose when an insurer rejected a claim for stolen jewellery to highlight why advisers must be able to produce a record of advice. The Ombud referred to the same complaint in a communication issued in December last year, to draw consumers’ attention to the importance of understanding warranty clauses in their insurance policies, particularly those related to valuables such as jewellery. These clauses ofte…