[Satire] Frontier Airlines no longer has customer support phone line

Summary by Ground News

Frontier Airlines customers will no longer be able to speak on the phone with customer support. The airline removed its phone service in favor of “fully digital communications.” Customers can visit the airline’s website and interact virtually with a chatbot or chat live with an agent.

Published 2 months ago · Vancouver, United States

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The Columbian

Frontier Airlines no longer has customer support phone line

Frontier Airlines customers will no longer be able to speak on the phone with customer support after the airline removed its phone service in favor of “fully digital communications.”The Denver-based airline recently transitioned away from the customer service phone number after its Nov. 15 Investor Day report called one-on-one voice calls “unscalable, inefficient and expensive” and left room for “customer negotiation.”Customers now can visit the…

2 months ago·Vancouver, United States

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[SATIRE] The Onion

Frontier Airlines Shuts Down Customer Service Phone Line

Frontier Airlines is doing away with its customer service phone line in its latest cost-cutting measure, the company saying that most customers prefer communicating with service agents via digital channels like its website’s live chat or social media. What do you think?Read more...

2 months ago

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