US EditionAirline agents fired for mocking customer, not letting him check in for flight
- A Frontier Airlines passenger was denied check-in and mocked by employees on May 2, 2025, at Raleigh-Durham International Airport while trying to board a flight to Boston.
- The passenger arrived 50 minutes before departure, missing Frontier’s 60-minute check-in deadline and was told to pay a $25 fee for agent assistance, which he was unaware of.
- During the incident, the agents behaved unprofessionally by ridiculing the passenger, which intensified after he began recording the exchange and subsequently purchased a $500 ticket from JetBlue to reach his destination.
- Frontier acknowledged the incident, compensated the passenger, and clarified that the employees involved, employed by an external partner, no longer handle Frontier’s account.
- The viral video of the incident sparked public backlash, highlighting the importance of clear communication of check-in policies and customer service standards in the airline industry.
32 Articles
32 Articles
Frontier Airlines Check-In Meltdown Goes Viral, Sparks Firings - American Faith
Frontier Airlines has cut ties with two contract workers after a viral video showed them mocking a customer during a check-in dispute at Raleigh-Durham International Airport. The incident, which occurred on May 2, involved a 45-year-old traveler trying to board a flight to Boston. The customer arrived at the ticket counter 50 minutes before departure, missing the self-service kiosk’s 60-minute cutoff. When he attempted to check in with the gate …
Frontier Airlines Gate Agents Fired for Refusing to Let Passenger Check In - News Addicts
The Frontier Airlines agents who wouldn’t let a passenger check in and mocked him as he missed his flight have been fired. The footage — filmed by the passenger and posted to social media on Wednesday, showed two gate agents taunting a man trying to check in at the Frontier Airlines desk. “I paid for […] The post Frontier Airlines Gate Agents Fired for Refusing to Let Passenger Check In appeared first on News Addicts.
UPDATE: Frontier Airlines Terminates Workers After Viral Clip Mocking Customer Attempting To Check-In For Flight
Frontier Airlines has fired two workers after a video showing them mocking a customer attempting to check-in for a flight went viral. The footage shows the two women pointing their phones at the customer, taunting and laughing at the man. “And you thought you were gonna get on your flight,” ...
UPDATE: Frontier Airlines Terminates Workers After Viral Clip Mocking Customer Attempting To Check-In For Flight * 100PercentFedUp.com * by Danielle
A viral video has sparked outrage as two Frontier Airlines employees were fired for mocking a customer at check-in. Discover the details of this shocking incident and how the airline responded to the backlash.
Three Frontier Airlines Agents Fired After Mocking Customer, Refusing To Let Him On Flight - The American Tribune.com
Three trashy employees for Frontier Airlines were fired after a viral video showed them mocking and degrading a customer. Frontier confirmed that the women had been fired after a massive social media firestorm called for their termination. For context, many consumers feel frustrated with the declining standards in air travel, specifically after the pandemic. Many users have noted poor customer service, increased fees, and massive delays and canc…
Airline Workers Fired After Viral Airport Encounter With Passenger
NFL Hall Of Famer Handcuffed, Removed From AirplaneA viral video showing an awkward exchange between two airline workers and a customer has resulted in both employees getting fired.The incident occurred several days ago when a customer complaining about his Frontier Airlines ticket not being accepted got into a heated exchange with the employees. The two workers appeared to mock him for not following website instructions while filming him on the…
Coverage Details
Bias Distribution
- 64% of the sources lean Right
To view factuality data please Upgrade to Premium
Ownership
To view ownership data please Upgrade to Vantage
