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FCA Sets Final Plans for UK Car Finance Compensation Scheme
The FCA expects payments averaging £829 for about 12 million UK motor finance deals mis-sold due to undisclosed commissions, with 75% of eligible consumers likely to claim.
On Monday, the Financial Conduct Authority will publish its final decision detailing the payout programme for 14 million motor finance agreements affected by undisclosed commissions.
Undisclosed 'discretionary commission arrangements' between lenders and brokers allowed interest rates to be adjusted without customer negotiation; an estimated 40% of car finance deals made between April 6, 2007, and November 1, 2024, were affected.
Payouts are expected to average about £700 per agreement, with the industry facing a total cost of £11 billion; major lenders including Barclays, Lloyds, and Close Brothers have already set aside significant funds.
If approved, lenders have three to five months to contact customers; the FCA advises consumers to complain directly to their provider, warning that using a claims management company could result in losing over 30% of compensation.
Legal challenges from lenders or CMC firms could still delay the process, as parties have 28 days to present a legal challenge to a tribunal before any payouts are made.