US EditionThe 'Gen Z Stare' is Reshaping Customer Service Norms
UNITED STATES, JUL 17 – Nearly 30% of the workforce, Gen Z’s blank stare reflects social anxiety, burnout, and evolving workplace norms impacting communication and training costs, experts say.
- The 'Gen Z Stare' reflects a broader challenge with face-to-face communication and soft skills, which are critical in customer-facing roles for Gen Z workers, leading to higher training costs and time-to-productivity for companies.
- Gen Z now makes up nearly 30% of the workforce and wields over $1 trillion in spending power, but faces a competitive job market where the safety premium of a college degree has diminished and big tech firms have cut hiring of recent graduates.
- While some view the 'Gen Z Stare' as a lack of soft skills, others argue it signals a move toward a more direct, less performative style of interaction that could reshape service industries and workplace culture.
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CEO: One stunning data point explains the 'Gen Z stare'—and why it's going to backfire on them
If you've worked with Gen Z, you've probably seen the "Gen Z stare": that facial expression that somehow manages to mix disdain, defiance, and utter disinterest all in one blank look. But here's why experts say it's going to backfire — and make it even harder for them to land a job.
·United States
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Coverage Details
Total News Sources54
Leaning Left22Leaning Right3Center15Last UpdatedBias Distribution55% Left
Bias Distribution
- 55% of the sources lean Left
55% Left
L 55%
C 38%
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