Evri and Yodel at Bottom of Parcel Delivery Firm Customer Satisfaction Survey

Evri and Yodel at bottom of parcel delivery firm customer satisfaction survey

Ofcom's latest survey shows the delivery firms with the most satisfied customers

Evri and Yodel at bottom of delivery firm customer satisfaction survey – Ofcom

Amazon and FedEx jointly took the top spot in the regulator’s survey.

Evri named UK’s worst delivery firm for third consecutive year as complaints mount

Evri has been named the UK’s worst delivery company for the third year in a row, after new Ofcom figures revealed widespread customer dissatisfaction over delays, damaged parcels and poor communication. According to the regulator’s annual delivery market review, more than four in ten people (41%) said they were dissatisfied with Evri’s service — the highest level of any major courier. Just 31% of respondents said they were satisfied, marking a f…

Evri crowned worst parcel firm for customer satisfaction for third year running

Proper news from Britain - News from Britain you won’t find anywhere else. Not the tosh the big media force-feed you every day!Ofcom polls households on nine delivery firms each year By LUCY EVANS, MONEY REPORTER Updated: 06:59 EDT, 22 October 2025

Ofcom: We are pressing parcel operators to make further, sustained improvements

Amazon and FedEx jointly take the top spot in Ofcom’s customer satisfaction survey of parcel delivery companies, while Evri and Yodel customers are the least satisfied when it comes to contacting parcel firms for help. Ofcom is the UK’s regulator for the communications services. Ofcom’s annual research into consumers’ experiences of parcel deliveries, published today, lifts the lid on how happy people are with the main courier companies. While a…