US EditionEureka! How the strengths-based approach to customer vulnerability was developed – SERVSIG
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Eureka! How the strengths-based approach to customer vulnerability was developed – SERVSIG
Guest article by Rebekah Russell-Bennett. When the ancient Greek mathematician and inventor Archimedes ran down the street naked shouting ‘Eureka’ after discovering that water displacement was the clue to solving the problem of determining the density of the king’s crown, little did he know that this term would echo through the millennia. We now use the term to describe moments of excitement when we realise we have discovered the answer to a puz
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