Energy complaints surge as households struggle with rising bills - One Step Off The Grid

Energy complaints surge as households struggle with rising bills - One Step Off The Grid

Households across New South Wales are feeling the pinch, with energy complaints soaring as power bills become harder to afford. In the 2023-24 financial year, the NSW Energy and Water Ombudsman recorded a staggering 57% increase in complaints compared to the previous year. Of those, 70% were about energy, with billing disputes making up the bulk of the cases. NSW Energy and Water Ombudsman Janine Young told the SwitchedOn Australia podcast that …