EMS-811 receives over 50,000 calls since establishment 2 years ago – Heartland News

Alberta’s EMS-811 Shared Response Line marks 50,000 calls in two years

Provincewide line helps redirect non-emergency ambulance calls to appropriate care CALGARY — A provincewide phone service aimed at easing pressure on Alberta’s ambulance system has now handled more than 50,000 non-emergency calls in its first two years of operation. The EMS-811 Shared Response Line connects 911 callers requesting an ambulance to registered nurses at Health Link 811 if their medical needs are assessed as non-urgent. Nurses then o…

EMS-811 receives over 50,000 calls since establishment 2 years ago – Heartland News

Over 50,000 non-emergency calls have bene made to the EMS-811 Shared Response Line since it was established two years ago. The provincewide service follows international guidelines on assessing the seriousness of calls for an ambulance. If it doesn’t meet the criteria for an ambulance dispatch, the call is redirected to a registered nurse who can recommend further steps over the phone. This system helps avoid unnecessary ambulance responses and …