Ofcom Names UK’s Most Complained-About Broadband Providers

Ofcom names UK’s most complained-about broadband providers

New data highlights where customers are most frustrated 📡

The UK broadband providers that attracted the most complaints

Ofcom noted that complaints in this quarter was roughly the same as in the previous period

Ofcom reveals which UK broadband providers attracted the most complaints

The watchdog said its latest data covers the period from July to September last year.

EE, TalkTalk and Vodafone top UK broadband complaints

BT-owned Plusnet was the provider which received the fewest complaints. EE, TalkTalk and Vodafone were Britain’s most complained about broadband providers, according to latest Ofcom figures. The watchdog said its latest data, covering the quarter from July to September last year, showed the total number of complaints from consumers was flat against the previous period. But it said broadband complaints were particularly focused towards EE – which…

Ofcom complaints flat in Q3 2025

Customer complaints to Ofcom about fixed broadband, landline, pay-monthly mobile and pay-TV services were broadly unchanged in Q3 2025, with overall volumes similar to the previous quarter, according to the regulator’s latest quarterly update.  In fixed broadband, EE, TalkTalk and Vodafone attracted the most complaints per 100,000 customers. Ofcom said EE’s position was static quarter-on-quarter, while TalkTalk and Vodafone both saw increases. P…

EE, TalkTalk and Vodafone Attract Most UK Complaints for Broadband in Q3 2025

Market regulator Ofcom has this morning published their latest quarterly Q3 2025 study of UK consumer telecoms and TV complaints, which jointly names EE, TalkTalk and Vodafone as attracting the most moans from customers for fixed broadband services, while Sky Mobile took the most flak for Mobile services and EE did the same for Pay TV. Take note that the regulator’s report only covers complaints that Ofcom itself has received and not those sent …