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Ticketmaster Allows Refunds for Ed Sheeran Concerts at Gillette After Mass. AG’s Office Intervenes

  • On Thursday, Massachusetts Attorney General Andrea Joy Campbell announced that Ticketmaster will allow refunds for Ed Sheeran's Gillette Stadium concerts following significant changes to the Loop Tour lineup.
  • New England Patriots owner Robert Kraft removed Macklemore from the tour over pro-Palestinian comments made at a MetLife show on September 4, prompting other opening acts including Finneas and Lukas Graham to withdraw in solidarity.
  • Campbell's office received more than 170 consumer complaints regarding the changes, and fans must submit refund requests at least 24 hours before the 8 p.m. showtime.
  • In a letter to the company, Campbell argued that replacing nearly all acts constituted an unfair service change under the Massachusetts Consumer Protection Act; Ticketmaster agreed to make an exception to its standard policy.
  • Sheeran, who addressed concerns about venue speech restrictions during a Philadelphia show last week, continues his tour; industry experts note demand will soften but stadiums will not be empty.
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Ed Sheeran's shows marked for this Friday (25) and Saturday (26) at Gillette Stadium, Massachusetts State, in the United States, are at risk of cancellation due to the passage of a heavy storm through the New England region. The stage assembly was interrupted on Thursday, while the production team evaluated the risks caused by the weather conditions. Until the morning of this Friday, however, there was no official confirmation of cancellation or…

·Rio de Janeiro, Brazil
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Providence Journal broke the news in Providence, United States on Thursday, September 24, 2026.
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