DWP issues new PIP '4 Points' update as nearly 400,000 could lose out on £608

DWP issues new PIP '4 Points' update as nearly 400,000 could lose out on £608

The new Personal Independence Payments (PIP) system is set to be introduced in November 2026, and now the DWP has issued a new warning about the controversial changes

DWP targets waiting-time issues with online tools and new call routing

The department’s minister for transformation has cited various recent tech developments to its Child Maintenance Service, including improved routing for calls and a new helpline providing guidance on online services After acknowledging that helpline callers have needed to wait “longer than we would like”, a minister has claimed that the Department for Work and Pensions has deployed new technology to tackle customer service issues. According to t…