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Overhaul benefit system to protect vulnerable claimants, urge MPs

  • MPs are calling for a new legal obligation on the government agency responsible for welfare to better safeguard vulnerable benefit claimants, following several tragic deaths linked to failures in the support system.
  • This demand arises from multiple high-profile cases, including those of Errol Graham and Philippa Day, where DWP errors and cost-cutting priorities led to harm or death.
  • The MPs’ report calls for a statutory safeguarding duty, cultural reforms at the DWP, and measures like referring vulnerable claimants to care agencies and adding domestic abuse victims to the Universal Credit support system.
  • Since 2015, the DWP has initiated over 240 internal investigations into incidents involving serious harm potentially linked to its actions, with the committee emphasizing that the current system clearly lacks adequate protections for vulnerable individuals.
  • The committee calls for new laws and a shift in culture to restore trust and enhance accountability, while the government commits to ongoing consultations aimed at developing a safeguarding system that truly prioritizes and protects vulnerable claimants.
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Daily Mirror broke the news in London, United Kingdom on Wednesday, May 14, 2025.
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