US EditionDutchCrafters study shows how a customer-centric approach drives its growth - Furniture Today
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DutchCrafters study shows how a customer-centric approach drives its growth - Furniture Today
SARASOTA, Fla. — Determined to be purposeful in building the customer experience, Amish furniture retailer DutchCrafters conducted a study to explore how customer loyalty and satisfaction strategies are driving and can drive its business growth. In 2024, the online retailer achieved a Net Promoter Score (NPS) of 80, which it said exceeds industry benchmarks. The NPS is a metric used to gauge customer loyalty and satisfaction based on how likely …
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