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Durham’s HEART Program Seeks Funding Boost to Operate 24/7

Summary by INDY Week
What started as a pilot program in Durham three years ago has grown into the heartbeat of the city’s public safety network.HEART, the Holistic Empathetic Assistance Response Team, launched as a pilot in 2022 under the Community Safety Department and has since responded to more than 28,000 calls. The original team operated with 20 employees during standard work hours, but after an expansion the following year, the program more than doubled to 50-…

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INDY WeekINDY Week
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Durham’s HEART Program Seeks Funding Boost to Operate 24/7

What started as a pilot program in Durham three years ago has grown into the heartbeat of the city’s public safety network.HEART, the Holistic Empathetic Assistance Response Team, launched as a pilot in 2022 under the Community Safety Department and has since responded to more than 28,000 calls. The original team operated with 20 employees during standard work hours, but after an expansion the following year, the program more than doubled to 50-…

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INDY Week broke the news in on Saturday, April 26, 2025.
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