Adams Group retention success story with customer returning for 26th Subaru

Customer feedback is an immensely useful tool, but are you making the most of it? It doesn't matter if your product or service is perfect in every way: if you don't take into account the needs of your customers, your business won't be able to reach its maximum potential. For your business to prosper, you must listen to the... La entrada How to collect, analyze and act on the basis of customer feedback aparece primero en Noticias de SMEs, Autónom…

Adams Group retention success story with customer returning for 26th Subaru

Adams Group has highlighted a remarkable customer retention story after delivering the 26th consecutive Subaru to Bill Nunn.

Do You Have A Customer Retention Strategy? If Not, Here's How to Get Started

Don’t just focus on new business development; smart sellers know that retention rates are also key to success. And an effective customer retention strategy is a must-have. “Customer acquisition usually gets the spotlight,” writes Lauren Kindzierski for Sales 3.0. “[But] customer retention is what fuels long-term profitability and sustainable growth.” And the research backs up this sentiment. According to HubSpot’s research, the cost of acquiring…