US EditionDental care improving, industry says, but misconceptions about ‘free’ care persist
More than 500,000 dental claims have been denied due to coverage limits and incomplete submissions, causing administrative challenges and patient confusion about costs, industry reports.
- The Canadian Press published a report on September 19, 2025, from Ottawa about challenges in the national dental care program.
- The report states the dental industry faces early growing pains as politicians’ statements lead patients to believe the care is free.
- The industry struggles with a heavy administrative burden, especially for complex treatments requiring pre-authorization, while claims are often incomplete or denied.
- More than half a million claims, including cleaning and scaling, have been denied mostly because patients reached coverage limits, and denied claims happen over half the time.
- These issues suggest the program’s preventive care coverage is insufficient and administrative challenges may delay patient access to care.
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18 Articles
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Dental program improving, industry says, but misconceptions about 'free' care persist
OTTAWA — The rollout of the national dental care program is improving, industry representatives say — but political statements are still driving a misconception among patients that the program will cost them nothing.
Winnipeg Free Press
Dental care improving, industry says, but misconceptions about 'free' care persist
Breaking News, Sports, Manitoba, Canada
Dental program improving, industry says, but misconceptions about ‘free’ care persist
OTTAWA — The rollout of the national dental care program is improving, industry representatives say — but political statements are still driving a misconception among patients that the program will cost them nothing. "When the plan was initially announced, the government of the day continually talked about free dentistry, free dental care," said Dr. Bruce Ward, president of the Canadian Dental Association. Former prime minister Justin Trudeau an…
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