US EditionJudge rules Delta must face lawsuit over massive computer outage
- On May 7, 2025, U.S. District Judge Mark Cohen ruled that passengers who experienced delayed or canceled flights due to a major computer outage beginning July 19, 2024, can proceed with a class action lawsuit against Delta Air Lines.
- The outage was caused by a defective software update released by cybersecurity company CrowdStrike that led to the crash of millions of Microsoft Windows devices, seriously impacting Delta's operations.
- Delta canceled about 7,000 flights, causing extensive delays and cancellations affecting both domestic and international travelers, and offered partial reimbursements that required waiving legal claims.
- Delta reported losses of approximately $550 million from the outage, while plaintiffs criticized the airline for denying refunds and offering insufficient compensation. Attorney Joseph Sauder described the court’s decision as a significant advancement in holding Delta accountable to its passengers.
- The judge dismissed some claims but allowed breach of contract and Montreal Convention claims related to refunds and flight disruptions to proceed, ordering an amended discovery plan due by May 20, 2025.
10 Articles
10 Articles
Delta must face passenger lawsuit over massive computer outage
Delta Air Lines must face a proposed class action by passengers who said it refused to offer full refunds after delaying or canceling their flights following a massive computer outage last July, a federal judge ruled on Tuesday.
Judge rules Delta must face lawsuit over massive computer outage
A federal judge ruled Tuesday that Delta Air Lines must face a class action lawsuit over flights delayed or canceled last July due to computer outages. U.S. District Judge Mark Cohen approved five plaintiffs to pursue breach of contract claims based on Delta’s failure to refund. Nine plaintiffs attempted civil action against the company, which…
technewstube.com
slashdot.orgDelta Air Lines Class Action Cleared For Takeoff Over CrowdStrike Chaos
A federal judge has allowed key parts of a class action lawsuit against Delta Air Lines to proceed, stemming from massive flight disruptions caused by CrowdStrike's faulty Windows update in July 2024. The Register reports: Delta blamed its reliance on Microsoft software and the CrowdStrike incident for its woes. However, according to the plaintiffs in the action (PDF), both companies offered the airline assistance, which Delta turned down. Custo…
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