US EditionCustomer service catastrophe: My exasperating dealings with United Healthcare
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Customer service catastrophe: My exasperating dealings with United Healthcare
On Sept. 8, 2023, this website published an article I wrote titled, “The too-often neglected facet of PR: Good customer service—my personal experience with American Airlines.” The essay detailed my correspondence with American Airlines after I wrote AA about a terrible experience I had while waiting to board a flight from Miami to New York. United HealthCare has been receiving a lot of criticism regarding its customer service. A sweep of the inte
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