US EditionCresta Launches Agent Operations Center to Manage the Human-AI Hybrid Workforce for the Customer Experience
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Cresta Launches Agent Operations Center to Manage the Human-AI Hybrid Workforce for the Customer Experience - Directors Club News
Cresta, the leading customer experience AI platform for human and AI agents, launched the Agent Operations Center, a first-of-its-kind unified command hub for all conversations in the contact centre – both human and AI-led. The Agent Operations Center empowers supervisors with real-time visibility and instant intervention tools, so enterprises can deliver service that’s accurate, compliant, … Continue reading Cresta Launches Agent Operations Cen…
Cresta launches “Agent Operations Center” to unify human + AI workforce in customer service
Cresta, a leading provider of AI-powered customer-experience solutions for contact centers, has unveiled its newest product: the Agent Operations Center – a first-of-its-kind unified “command hub” that gives enterprises control over every conversation in their contact center, whether handled by a human or an AI agent. The Agent Operations Center allows supervisors – now recast in a new role as “AI Supervisors” — to monitor live interactions in r…
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