CRA call centre service has hit 'rock bottom', according to federal minister

CRA call centre service has hit 'rock bottom', according to federal minister

Despite calling the service provided by Canada Revenue Service call centre agents “completely unacceptable” and hitting “rock bottom,” Wayne Long, secretary of state responsible for the CRA and the country’s financial institutions is reluctant to say whether there will be future cuts at the agency. Long, like all federal ministers, is under orders by the prime minister to find up to 15 per cent in his department’s daily spending over the next th…