US EditionDoctor's Appointment Portal: Court Condemns Doctolib for Misleading Cashier Patients
10 Articles
10 Articles
If you are looking for a doctor's appointment via the online booking platform Doctolib, you have to be careful. In spite of a different filter, statutory insured persons will be shown paid private consultation hours.
Cashier patients are shown when booking doctor appointments via Doctolib despite filter self-payer options. The consumer center had complained against it.
Since 2013, patients have been able to book doctor appointments on the French platform Doctolib. However, the portal also displays private appointments if insured persons exclude this selection. After an advertisement of consumer protectors, a court sees this as a misleading practice.
If users search exclusively for dates for cashier patients, Doctolib also shows them paid private consultation hours. Thus, the booking platform misleads insured persons, the Regional Court of Berlin. The decision is not final. Landgericht Berlin gives legal action of the consumer center Federal Association against Docotlib. – All rights reserved IMAGO / JokoKassenpatients can select Doctolib from the online appointment agent that they are only …
Berlin – Despite the filter setting "Only show appointments with statutory health insurance," the search results of the appointment portal Doctolib also include doctor's appointments for self-paying patients at private practices. The Federation of German Consumer Organizations (vzbv) filed a lawsuit against this and won its case in the first instance before the Berlin II Regional Court (Case No.: 52 O...).
Doctolib may not display any dates of private practices with the filter "Only show dates with legal insurance".
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