Total of £2.3m to Be Refunded to Southend Residents for Overcharges in Care Costs

Total of £2.3m to be refunded to Southend residents for overcharges in care costs

Southend Council have contacted 586 residents after overcharging them for care costs by £2.3 million in the last seven years.

Council Rectifies Care Costs Charging Error

Share Post Share Email A council has said it will pay about £2.3m in refunds after overcharging people for the cost of care. Southend-on-Sea City Council has contacted residents affected by an error in care cost calculations. The error, which dates back to 2018, was caused when a new software system used to calculate care charges was configured incorrectly. This led to some people being overcharged for care in …

Council apologises after overcharging residents £2.3m for care services

The council says it will pay back a total of £2.3m to 586 residents due to the error

Council rectifies care costs charging error – Southend-on-Sea City Council

Southend-on-Sea City Council has contacted residents affected by an error in care cost calculations.