Council apologises to families after investigation finds problem with complaints

Council apologises to families after investigation finds problem with complaints

An investigation found Lewisham Council was not always progressing complaints within children's social care services to the next stage

Apology to families after investigation found council not always progressing children's social care complaints - southlondon.co.uk

A South London council has apologised to families after an investigation found it was not always progressing their complaints over children’s social care services. The Local Government and Social Care Ombudsman found Lewisham Council had denied some families their right to progress to the next stage of the complaints process, which within children’s social care