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Consumer Is Not Required to Cancel Service in Person

Summary by plural.jor.br
Canceling services contracted online or over the phone can become a real ordeal for consumers. Many companies make cancellation difficult in a variety of ways. One way is to require consumers to visit a counter in person, but this practice is illegal. According to Claudia Silvano, coordinator of Procon Paraná, if the service wasn't contracted in person, it's not mandatory to cancel in person. "Consumers have the right to cancel the same way they…
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plural.jor.brplural.jor.br

Consumer Is Not Required to Cancel Service in Person

Canceling services contracted online or over the phone can become a real ordeal for consumers. Many companies make cancellation difficult in a variety of ways. One way is to require consumers to visit a counter in person, but this practice is illegal. According to Claudia Silvano, coordinator of Procon Paraná, if the service wasn't contracted in person, it's not mandatory to cancel in person. "Consumers have the right to cancel the same way they…

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plural.jor.br broke the news in on Monday, October 6, 2025.
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