Cold weather brings critical calls to Lansing’s 311 line

Cold weather brings critical calls to Lansing’s 311 line

As winter weather settles into Mid-Michigan, Lansings 311 call center is assisting neighbor in need Lansings 311 call center is seeing an increase in calls during cold weather, with many neighbors looking to find warming centers. Agents like Augustine Martinez help connect callers with resources such as shelters, transportation, and food assistance. The 311 call center handled about 38,000 calls last year and is on track to receive even more thi…