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NERC stresses consumers’ rights to reliable power supply, accurate billing

Summary by Punch Newspapers
The Nigerian Electricity Regulatory Commission has unveiled the customer bill of rights and obligations for customers within the Nigerian Electricity Supply Industry. The newly introduced framework, guided by the Electricity Act 2023, outlines key rights of consumers, including access to reliable and quality electricity, accurate billing, complaint resolution, contract clarity, data privacy, and protection from

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Punch NewspapersPunch Newspapers

NERC stresses consumers’ rights to reliable power supply, accurate billing

The Nigerian Electricity Regulatory Commission has unveiled the customer bill of rights and obligations for customers within the Nigerian Electricity Supply Industry. The newly introduced framework, guided by the Electricity Act 2023, outlines key rights of consumers, including access to reliable and quality electricity, accurate billing, complaint resolution, contract clarity, data privacy, and protection from

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The Star KenyaThe Star Kenya

CoG calls for structured approach to dispute resolution between Kenya Power and its consumers

CoG says Kenya Power-Nairobi county standoff exposes what Kenyans have been undergoing due to abrupt disconnections

·Kenya
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k24.digitalk24.digital

Governors fault Kenya Power over electricity disconnections to counties

The Council of Governors (COG) has strongly criticized Kenya Power for its continued power disconnections affecting county institutions, labelling these actions as disruptive and unfair. In a statement issued on February 27, 2025, COG Chairperson Ahmed Abdullahi accused the utility provider of wielding unchecked power over county governments through abrupt disconnections that jeopardize essential services. […]

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Punch Newspapers broke the news in on Thursday, February 27, 2025.
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