US EditionAI Agents Aren't the 'New Google,' Says Airbnb CEO
UNITED STATES, AUG 7 – Airbnb's AI customer service bot has reduced human agent contacts by 15%, with plans to expand language support and enhance booking capabilities next year.
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6 Articles
Airbnb CEO Brian Chesky Says Customer Service Is the Company's 'Hardest Problem.' Here's How They're Using AI to Fix It.
Airbnb CEO Brian Chesky said in an earnings call that Airbnb would become AI-first, starting with what he called the hardest problem, which is customer service.
CEO Brian Chesky says Airbnb is going to become an AI-first app with agents that can book trips for you
Brian Chesky said he thinks all the most popular apps will be AI apps in the future.Myunggu Han/Getty Images for AirbnbCEO Brian Chesky said Airbnb is undergoing a transformation to an AI-first app.Airbnb has rolled out AI for customer service and said its expanding on what agents can do.Chesky predicted that all top apps will be AI apps.Not only does Airbnb want to be the "everything app" — where users can book literally everything, from accomm…
After clarifying the plans to make Airbnb a platform where it will be possible to book brands, restaurants and other services in addition to the accommodation, CEO Brian Chesky added that you also want to make application for mobile phones a Artificial Intelligence app. During the presentation of financial results, Chesky added that he wants to transform Airbnb into an ‘AI-first’ application and that it is equipped with ‘agents’ that will be abl…
Airbnb: A look at its AI strategy
By Larry DignanAirbnb has launched an AI agent built on 13 different models for customer service in its app and plans to add more AI tools in the quarters to come. The goal: Transform the Airbnb app into one that is AI native. CEO Brian Chesky said on Airbnb's second quarter conference call that the company's move into complementary services paid off in the second quarter with better-than-expected results. Airbnb has retooled its tech stack and …
Airbnb's Brian Chesky: We're Open to Partnering With AI Chatbots
Skift Take: Airbnb's Brian Chesky is close to OpenAI CEO Sam Altman, but that doesn't mean that Airbnb will necessarily distribute its inventory through Altman's ChatGPT. Read the Complete Story On Skift
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