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CenturyLink fined for leaving WA customers on hold too long

Summary by The Columbian
“Excessive” call wait times and disclosure violations led to $133,000 in fines for CenturyLink, according to the Washington Utilities and Transportation Commission. Read more...

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The ColumbianThe Columbian

CenturyLink fined for leaving WA customers on hold too long

“Excessive” call wait times and disclosure violations led to $133,000 in fines for CenturyLink, according to the Washington Utilities and Transportation Commission. Read more...

·Vancouver, United States
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MY NorthwestMY Northwest

CenturyLink fined more than $130,000

Have you ever been stuck on hold for so long that you ended the phone call? Popular telephone company and internet service provider CenturyLink Communications, LLC (CenturyLink) is being fined again but this time for holding up customers and failing to show documents. The Washington Utilities and Transportation Commission (UTC) announced, via a news release, CenturyLink was fined more than $130,000 Friday for “excessive wait times to reach a liv…

·Tacoma, United States
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communicationsdaily.comcommunicationsdaily.com

Washington Issues Lumen's CenturyLink $130,000 Fine

The Washington Utilities and Transportation Commission fined Lumen's CenturyLink more than $130,000 for customer service violations, the agency said Monday. Customers experienced "excessive wait times to reach a live customer service representative" and CenturyLink failed to provide the commission with...

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MY Northwest broke the news in Tacoma, United States on Wednesday, December 25, 2024.
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Washington State

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