Consumer Rights Watchdog Directs Ola to Scrap Advance Tipping Feature, Imposes Rs 10 Lakh Penalty

Consumer rights watchdog directs Ola to scrap advance tipping feature, imposes Rs 10 lakh penalty

The app was directed to stop using prompts that could ‘solicit, nudge, coerce or psychologically pressure’ users into paying extra.

Cab-hailing company fined Rs 10 lakh for asking customers to ‘tip for faster booking’

The Central Consumer Protection Authority said the tipping feature disadvantaged consumers who refused to pay extra and could influence drivers to delay or decline regular bookings.

CCPA Fines Ola ₹10 Lakh For Misleading Riders With Advance Tipping Prompts, Orders Feature Discontinued

The consumer watchdog found Ola's advance tipping prompts misleading, as additional payments offered no demonstrated improvement in passengers' chances of securing rides.

CCPA Fines Ola ₹10 Lakh For Advance Tipping Prompts

The consumer watchdog said Ola's advance tipping feature is an unfair trade practice and an unfair contract under the Consumer Protection Act, 2019

CCPA Fines Ola INR 10 Lakh Over Advance Tipping Feature

CCPA has issued a fine of INR 10 lakh on Ola operator ANI Technologies for its advance tipping feature, saying it amounted to misleading conduct and violated the Consumer Protection Act, 2019. Regulator told Ola to turn off the feature and pull back the prompts.