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Carrefour Enriches Shopping Experience with New Whatsapp Features - the Media Leader En
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Carrefour integrates into its WhatsApp channel new uses designed to simplify online shopping and enhance customization. Among the new features, a real-time product substitution feature allows customers to validate or refuse, directly in the conversation, alternative proposals in case of unavailability. Already tested in 50 stores, it will be deployed in more than 1,000 points of sale by the end of 2025. Carrefour also simplifies command tracking…
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