CarMax Cuts Hundreds of Jobs, 'Remains Confident' in Long-Term Strategy

CarMax Cuts About 350 Customer Service Jobs After Weak Earnings

CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer disappointed Wall Street with weak earnings.

CarMax cuts hundreds of jobs, 'remains confident' in long-term strategy

CarMax announced this week it would eliminate approximately Customer Experience Center (CEC) 350 jobs nationwide, including about two dozen people in the Richmond area.

CarMax lays off hundreds, including two dozen locally

CarMax is headquartered in Goochland’s West Creek Business Park. (BizSense file photo) In its second round of layoffs in the last 14 months, Goochland-based CarMax confirmed on Wednesday it gave termination notices this week to approximately 350 employees, including 25 based in the Richmond area. The region’s resident used-car giant said the job cuts were in its Customer Experience Center. The CEC assists customers in the car buying and selling …