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Can WhatsApp Be Sued in India? UP Consumer Court Says Yes

Summary by MediaNama
The Uttar Pradesh State Consumer Dispute Redressal Commission has held that WhatsApp customers can file complaints in consumer courts against the platform, according to a LiveLaw report. This comes as part of a consumer complaint against the platform for a six-hour service disruption, which the complainant, Amitabh Thakur, said had disrupted his work.  The district-level Consumer Dispute Redressal Commission in Lucknow, which first heard Thakur’…
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MediaNama broke the news in on Thursday, April 17, 2025.
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