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KLM and 20 Other Airlines Commit to Stop Misleading Green Claims - DutchNews.nl

Twenty-one European airlines agreed to end misleading CO2 neutral claims and must provide clear emission data and timelines, following a 1.5-year investigation by the European Commission.

  • On Friday, KLM and 20 other European airlines agreed to stop using misleading claims about `CO2 neutral flights`, the European Commission said passenger payments cannot neutralise flight emissions.
  • The move follows a complaint filed eighteen months ago by BEUC that triggered a 1.5-year investigation after BEUC and Consumentenbond denounced claims by 17 airlines in June 2023.
  • Consumer authorities set new requirements on how carriers describe fuels and emissions, demanding limits on sustainable aviation fuels, detailed future-goal claims with deadlines, and clear emission calculations supervised by national authorities.
  • Passengers who paid green fees can seek refunds though airlines are not obliged to repay; consumer guidance advises complaints then escalation to national consumer protection authorities or OCU in Spain, while Agustín Reyna called it `excellent news` urging honest claims.
  • A March 2024 Amsterdam court ruling found KLM misled consumers with vague green claims, while activists painted a plane green and Europeans show readiness to support sustainability, though advocates note paying `green fares` does not remove emissions.
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28 Articles

Lean Left

Driven by the European Commission and consumer associations, 21 companies will stop "prepelling" neutralizing, compensating or directly reducing CO2 emissions from their flights by "eco-contributions" from passengers.

·Paris, France
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Right

European airlines are adjusting their misleading sustainability claims, the Netherlands Authority for Consumers and Markets (ACM) reports. The airlines were previously reprimanded by European regulators for misleading consumers with false information.

·Amsterdam, Netherlands
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Center

The Ministry of Social Rights, Consumer Affairs and Agenda 2030 has led, together with the authorities of Belgium, the Netherlands and Norway, an initiative of the Consumer Protection Cooperation Network (CPC) for 21 airlines to modify their advertising policies with the aim of avoiding practices such as greenwashing or ecoposturing, i.e. misleading environmental advertising.The 21 airlines targeted by this initiative are Air Baltic, Air Dolomit…

·Madrid, Spain
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www.beuc.eu broke the news in on Friday, November 7, 2025.
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