Brookline promised to refund my sheets. Why won’t it?

Brookline promised to refund my sheets. Why won’t it?

Why won’t Brooklinen refund Tracy Brom’s “hot and scratchy” sheets? After all, it promised her a refund. Q: I bought sheets from Brooklinen.com a few years ago. The bottom sheet had a tear and they sent me a replacement. But every two years or so a new tear would appear, so they’ve replaced them three or four times. The sheets I got from them this time are not the same quality as the ones in the past. They’re hot and scratchy. I’ve returned thos…