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Brits stranded in 'war-zone' conditions after plane is diverted

BANGOR, MAINE, UNITED STATES, JUL 10 – Two passengers smoking onboard forced a diversion to Bangor Airport, Maine, causing a 17-hour delay while a relief crew was flown in from the UK, TUI said.

  • A TUI Airways flight BY49 from Cancún to London's Gatwick was diverted on July 8 to Bangor International Airport, Maine, after passengers were caught smoking onboard.
  • The captain warned the two smokers within an hour after takeoff that continued smoking would force a diversion, which occurred about three and a half hours later near the Canada border.
  • Two alleged smokers were removed upon landing, while remaining passengers were held on the plane for five hours before disembarking to a military airbase lounge with rows of airbeds.
  • Passengers, including British national Terry Lawrance, described the conditions as a 'war zone' with over 12 hours of waiting, limited service, and a reported six to seven hour delay before being offered drinks.
  • The original crew could not legally continue due to working hour limits, prompting TUI to dispatch a relief crew from the UK that took off at 3 p.m. local time on July 9, returning all passengers safely home.
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My London broke the news in London, United Kingdom on Thursday, July 10, 2025.
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