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British Gas issues urgent advice as frozen pipes leave many without heat or hot water

British Gas expects around 50,000 households to need assistance this week with frozen pipes causing heating and hot water outages amid sub-zero temperatures.

  • This week British Gas issued urgent advice as frozen pipes left homes across the UK without heat or hot water, and the energy provider says 50,000 households may need help this week.
  • After an unusually mild start this year, households have waited longer than ever to turn up their thermostats, increasing vulnerability as the freeze has now arrived.
  • To thaw frozen pipes safely, locate the frozen pipe section and modern condensing boiler condensate pipe, then slowly pour hot water and use a hot water bottle; if a burst is suspected, turn off the stopcock, open taps, and wait for a qualified engineer.
  • Last winter, more than 1.2 million customers called British Gas to fix broken boilers, as uninsulated pipes can freeze and crack, causing leaks or flooding when thawed.
  • Set thermostats between 18°C and 21°C for comfort, reducing temperature by one degree could save the average household around £75 annually, and British Gas says embrace smart thermostats and energy support schemes.
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Daily Mirror broke the news in London, United Kingdom on Thursday, November 20, 2025.
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