Optus to Pay $100 Million Fine over Sales to Vulnerable Customers

Optus says yes to record $100m fine for dodgy sales

Vulnerable customers were among victims pressured into buying phones across 16 Optus stores. (Con Chronis/AAP PHOTOS) By Jack Gramenz and Farid Farid in Sydney Australia’s second-largest telecommunications company has agreed to pay a record fine for its “unconscionable conduct” in targeting disadvantaged and Indigenous customers. Optus has agreed to a $100 million penalty after targeting intellectually disabled customers and Aboriginal people li…

Optus says ‘yes’ to $100m fine over dodgy sales tactics

The telco admitted ‘unconscionable conduct’ such as pushing vulnerable customers to buy products they did not need or want.

Singtel-owned Optus to pay $83 million fine over alleged sales misconduct

Optus was accused of “unconscionable conduct” in its sales tactics with hundreds of consumers. Read more at straitstimes.com.

Optus sales staff sacked after $100m fine for unconscionable conduct

The telco has admitted to unconscionable conduct and agreed to pay $100 million to settle a case brought by the consumer watchdog.

Optus Faces $100 Million Fine for Unconscionable Sales to Vulnerable Australians

Optus has agreed to pay a $100 million penalty (US$65 million)—the largest of its kind in Australian telecommunications history—after the consumer watchdog found it sold mobile plans to disadvantaged Australians it knew couldn’t afford them. The Federal Court will now decide whether to approve the fine, which follows an extensive investigation by the Australian Competition and Consumer Commission (ACCC). It looked into inappropriate sales practi…

Optus fined $100 million, subject to court approval, over sales tactics to vulnerable customers

Australia's consumer watchdog will fine Optus $100 million after the telecommunications company was found to have engaged in unconscionable conduct by selling products that consumers did not want or need.The Australian Competition and Consumer Commission (ACCC) today said the fine, which is subject to Federal Court approval, comes after Optus admitted that its sales staff acted unconscionably when selling phones and contracts to over 400 consum…