Beyond the Chatbot: How AI is Strengthening Human Connection

Beyond the Chatbot: How AI is Strengthening Human Connection

There are two roads businesses find themselves on: one where they don’t believe artificial intelligence (AI) is real and are waiting for it to become more real, or one where they see that AI is here and want to get ahead and set the trend. The reality is that AI is here now, not something for the future. But here’s the thing: AI isn’t meant to replace human jobs, especially in customer service. It is meant to be a support system for human agents…