US EditionBeyond the benchmark: rethinking the ARR-to-CSM ratio
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Beyond the benchmark: rethinking the ARR-to-CSM ratio
Brighteye's Customer Success mentor, Andrea Spillman-Gajek, dives into guidelines on ARR - Customer Success Manager Ratios, with points on how the ratio can vary by company, setting the preferable ratio, understanding if your ratio is wrong or right and other metrics to consider.
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