Verify validity of passengers' passports, airlines told

Verify validity of passengers' passports, airlines told

The Department of Transportation (DOTr) and aviation authorities urged local and international airlines operating in the country to verify the validity and integrity of passengers' passports, while also ensuring that their personnel do not misuse this authority. The Civil Aviation Authority of the Philippines (CAAP) said that it is the responsibility of the airlines to address issues related to damaged passports. It issued the statement followin…

DOTr probes cases of travelers denied boarding over damaged passports

The government is investigating reports that some travelers were refused boarding by airlines because their passports were found to be defective.

Passport valid but airline says ‘no’ – what to do next

A guide on what to do if you’re incorrectly turned away from travel for an invalid passport.

Damaged passport may cause flight denial: Cebu Pacific responds to viral Facebook post

Even a minor tear or any unauthorized marking may be considered as damage to a passport, which can lead to denied boarding, the airline said.

When protocol meets people: The Cebu Pacific passport fiasco

By Sonia P. Soto The recent incident involving Cebu Pacific and a 78-year-old Filipino passenger denied boarding due to a small tear in his passport is more than just a technical matter—it is a reminder that behind protocols are people, and behind people are rights and responsibilities. Cebu Pacific has clarified that the final decision was based on guidance from Indonesian immigration authorities, who deemed the passport damaged and therefore i…