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Battling next-gen financial fraud

From a cluster of call centers in Canada, a criminal network defrauded elderly victims in the US out of $21 million in total between 2021 and 2024. The fraudsters used voice over internet protocol technology to dupe victims into believing the calls came from their grandchildren in the US, customizing conversations using banks of personal data, including ages, addresses, and the estimated incomes of their victims.  The proliferation of large lang…

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MIT Technology Review broke the news in Boston, United States on Tuesday, July 8, 2025.
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