Backlogs an ever-present threat

Backlogs an ever-present threat

Timeliness is a fundamental principle of good administrative practice, but it is often challenged when government departments and public sector agencies experience internal backlogs. In public service, backlogs can feel like an ever-present threat. The potential demands on a public sector agency are rarely matched by an equivalent availability of time and resources. While increased demand is often positive in the private sector – providing an op…