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Australian airline Qantas says millions of customers' data leaked online

  • On Saturday, the personal data of 5.7 million Qantas customers was published on the dark web after a ransom deadline lapsed, with hackers posting samples on dark and clear web sites.
  • Salesforce's ecosystem was targeted, with attackers claiming to have pilfered nearly 1 billion records across 39 companies and exploited a third-party platform used by Qantas in July.
  • Compromised records from July contained names, phone numbers, email addresses, birth dates, frequent flyer numbers, points balances, status tiers and some itinerary details tied to Qantas customers.
  • The airline has offered 24/7 support and identity-protection services, and Qantas Airways said frequent flyer accounts were safe while senior executives had bonuses docked by 15%.
  • Salesforce refused to pay the ransom and law enforcement seized a related dark-net site, while aviation industry experts say the breach highlights supply-chain risks and could accelerate AI-driven threat detection and zero-trust architectures investments after FBI warnings earlier this year.
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ABC Australia broke the news in Australia on Saturday, October 11, 2025.
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