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Australia will overhaul telecommunications after Optus emergency call failure linked to 4 deaths

Optus failed to escalate critical customer reports during a 13-hour outage affecting 624 emergency calls, linked to four deaths and prompting a national investigation, officials said.

  • Australian officials have promised 'significant consequences' for telecommunications giant Optus after a systems outage linked to multiple deaths.
  • The outage left hundreds of people across more than half of the country unable to call emergency services for 13 hours.
  • Optus waited 40 hours to inform the public about the incident and did not tell regulators until the issue was resolved, counter to standard practice.
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NZ Herald broke the news in Auckland, New Zealand on Sunday, September 21, 2025.
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