US EditionAmazon Shuts Down Smart Home for a Week Over Racist Slur Claim
- A Microsoft engineer, Brandon Jackson, had his Amazon account suspended and Amazon Echo smart home hardware rendered inoperable due to an erroneous allegation from an Amazon delivery driver of racist abuse made by his smart doorbell intercom system.
- The incident left Jackson without access to his smart home devices for a week and raised questions about the control over products customers have purchased and how companies handle such situations. Amazon has restored Jackson's account and said it is working to prevent similar incidents from happening in future.
26 Articles
26 Articles
Amazon locks customer out of his smart home over false racism claim
A man was locked out of his smart home devices for a week after being wrongfully accused of using a racial slur toward a delivery driver. The man has spoken out, calling the incident "unjustified." Amazon confirmed that it locked Microsoft engineer Brandon Jackson out of using his Echo smart home features after a delivery driver reported racist abuse coming through the smart doorbell intercom. Jackson contested the claim, saying nobody was hom…
Amazon shuts down customer's smart home devices over false racism claims
Amazon has faced criticism from a customer, based in Baltimore in the US state of Maryland after the tech giant shut off all of his smart home devices for a week following a false accusation made by a delivery driver, reported New York Post. Brandon Jackson, an engineer at Microsoft, discovered that his Amazon account was locked less than 24 hours after a delivery driver dropped off a package at his home and reported him for making racist remarks
Amazon renders man’s smart home system unusable after delivery driver alleges he heard racist remarks via the doorbell
Jackson said the incident left him with “a house full of unresponsive devices, a silent Alexa, and a lot of questions.” Image: Brandon Jackson, Facebook
Coverage Details
Bias Distribution
- 80% of the sources lean Right
To view factuality data please Upgrade to Premium
Ownership
To view ownership data please Upgrade to Vantage
