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Airbnb Host Rejects Booking After Finding Out Where Guests Are From

MANCHESTER, UK, AUG 1 – Two friends from South Wales say their Airbnb booking in Manchester was rejected due to their Welsh origin, prompting Airbnb to suspend the host amid discrimination claims.

  • An Airbnb host in Manchester rejected a booking from Jemma Louise Gough and Jamie Lee Watkins, stating `Because you're from WALES`.
  • Traveling from Cwmbran in South Wales, they aimed to book a double room in Manchester ahead of a November concert at the Co-op Live Arena.
  • Jemma Louise Gough received an email rejecting their booking, and she recalled: `We had an email that our booking had been declined and we were getting a refund. We wrote 'Hi, can I ask why it's been declined', with a kiss, very politely`.
  • Airbnb suspended the host and reached out to the guests to provide support, with the spokesperson stating `Discrimination, including on the basis of nationality, has no place on Airbnb` soon after the incident was reported.
  • Arguing under the Equality Act, the guests say the Airbnb host's rejection amounted to 'discrimination under the Equality Act 2010' and accuse the host of 'xenophobia and terrible discrimination'.
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Daily Mirror broke the news in London, United Kingdom on Friday, August 1, 2025.
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