Tasks, Not Customer Tiers Should Drive Bank AI Use: Deloitte

Tasks, not customer tiers should drive bank AI use: Deloitte

Everybody needs “to be heard, comforted, educated in times of high stress,” a Deloitte consultant said. Customers who are lower on the value scale need to receive the same excellent experience “or you're going to lose them.”

AI in Banking: The Bill Winters way versus a humane approach

AI is coming for a significant portion of the financial workforce, and no one has quite agreed on how to talk about it, let alone manage it.